Job Description

OLD TOWN DESIGN GROUP

WARRANTY MANAGER

Old Town Design Group is seeking a Warranty Manager to join our team in Carmel, IN. We are a dynamic and growing custom home builder, known for developing outstanding locations with timeless home designs throughout Central Indiana. Old Town has a passion for people and the communities in which we work, and we are looking for a like-minded team member who will bring a passion for excellence, great work ethic, and a positive, can-do attitude to our team.

FUNCTION:

Successfully deliver an exceptional customer experience when working with clients on post-closing warranty related items. Warranty Managers will perform two walks with clients to ensure the is properly constructed via the structural and cosmetic finishes.

MISSION:

The Warranty Manager will maintain the integrity of Old Town in all aspects. All responsibilities performed require extensive knowledge and understanding of all Old Town’s mission, values and residential properties. Candidate will possess an entrepreneurial work ethic and be able to work collaboratively with other Old Town team members.

RESPONSIBILITIES:

• WARRANTY:
• Perform timely warranty walks with homeowners
• Coordinate and communicate warranty work with Trade Partners
• Ability to use tools and perform small carpentry / punch work
• QUALITY
• Develop comprehensive understanding of Old Town and BAGI standards, client specifications, etc.
• Maintain a clean working environment with Trade Partners
• COMMUNICATION
• Maintain weekly correspondence with homeowners regarding scheduling, project expectations, etc.
• Perform other duties and responsibilities as assigned
• Ensure budgets, change orders and specs are followed to completion

EDUCATION

• 3+ years of residential construction or highly relevant experience
• Self-starter who can work well both as a part of a team and independently
• Must have a valid Driver’s License and clean driving record
• Working knowledge of Microsoft Office and BuilderTrend preferred.
• Clear written and verbal communication skills

REPORTING

The Warranty Manager will report directly to the Divisional Managers.

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