Job Description

BCforward is seeking an Advertising Operations Specialist to work remote in the US

Start/End Dates: 7/28/2025 - 7/27/2026

Location: US - CA - Menlo Park Remote

Advertising Operations Specialist I

Pay: $35-$37/hr/W2

Summary:

The main function of an advertising operations agent is to interact with businesses to provide solutions in response to the issues they encounter regarding using advanced features Ads products. An advertising operations specialist is responsible for understanding the issue, offering solutions, providing follow-up as needed, and identifying possible improvements to reduce future frictions.

Job Responsibilities:

• Understand the product offering, business problem, and technical solution, and be able to communicate them clearly

• Facilitate meetings and workshops with stakeholders to gather requirements and feedback

• Work directly with external clients and build trust to solve their challenges in adopting our product

• Develop clear and concise written reports and presentations to effectively communicate findings and recommendations to stakeholders

• Continuously monitor and evaluate the effectiveness of implemented solutions

Skills:

• Verbal and written communication skills, customer service and interpersonal skills.

• Basic knowledge of principles and methods for showing, promoting, and selling products or services.

• Ability to work independently and manage one’s time.

• Ability to accurately document and record business information.

• Professional working proficiency in Spanish is a plus

Education:

• Bachelor’s degree in marketing, communications, or related field preferred.

0-2 years’ experience

MUST HAVE SKILLS

Exceptional verbal & written communication skills

2. Ability to accurately document

3. Problem solving skills – don’t need to be a technical troubleshooter but ability to understand the issue and correctly disposition

Nice-to-Have Skills

1. Bilingual (English & Spanish) preferred, not required

2. Working for a tech company in a B2B customer service

NEED SOMEONE FROM

Working for a tech company in a B2B customer service

Degrees/Certifications Bachelor’s degree is preferred

Candidates should have strong phone skills to combat any resistance from

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration

Benefits:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan

About us:

BCforward is a global IT business solutions and staffing firm. Since 1998, we’ve grown to become a full-service workforce solutions partner for leading organizations. Headquartered in Indianapolis, Indiana, BCforward operates delivery centers across North America and India.na.

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