Job Description

Greenway Ford has an Immediate Opening for an EXPERIENCED Receptionist.

The Receptionist at Greenway Ford answers incoming telephone calls and greets visitors in a friendly and helpful fashion. He or she sets the tone for our busy Dealership by being the welcoming first impression for guests. The receptionist is an outstanding listener and information source. The receptionist helps customers by answering calls in a professional manner and contacts the correct personnel with exceptional customer service. In addition, he or she performs light data entry, operates the telephone switchboard for call routing, and communicates with the sales team to direct the flow of customers.

The ideal candidate must have strong phone, customer service and computer skills. We expect excellent communication and interpersonal skills along with the ability to be prompt and attentive to your scheduled shift. Previous experience in a position of similar responsibility is preferred. Candidates must have a high school diploma or GED.

Greenway Ford is located in East Orlando on Colonial Drive. 9001 E. Colonial Dr., Orlando, FL 32817.

RESPONSIBILITIES:

• Greet all customers in a warm, sincere and helpful manner
• Answer dealership group phones and directs calls as necessary
• Coordinates questions and issues with the appropriate department personnel
• Provides administrative assistance as needed
• Addresses customer concerns and issues or escalates them as needed
• Performs other duties as assigned

QUALIFICATIONS:

• Previous customer service or related experience preferred
• Bilingual (English/Spanish) a plus
• Highly professional and dependable
• High school diploma or GED required
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Excellent telephone skills
• Strong organizational and time management skills
• Helpful attitude and friendly demeanor
• Strong computer and internet skills, including Microsoft Office suite

BENEFITS:

• Paid vacation
• Excellent advancement opportunities
• Employee Purchase and Service Discounts
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401 (k) Retirement Savings Plan
• Team-oriented, professional and fun work environment

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