Job Description

Our client, an independently owned boutique hotel known for its elevated aesthetic and deeply personalized service, is seeking a dynamic, guest-obsessed operator to take the lead. In this role, you won’t just oversee the day-to-day—you’ll set the tone for the entire guest experience. From team culture to room standards to the energy in the lobby, your presence will be felt in every detail.

This is a hands-on leadership position where being on the floor, not behind a screen, is the expectation. You know the difference between good and exceptional service, and you won’t settle for anything in between.

What You’ll Do:

• Direct all aspects of hotel operations, with a strong focus on Rooms and Guest Services—including housekeeping, front desk, engineering, valet, and overall service standards.
• Act as the face of the property—greeting guests, fielding feedback, troubleshooting issues before they surface, and setting a warm, polished tone.
• Establish rigorous quality control across all spaces—from guest rooms to public areas—with a sharp eye for presentation, comfort, and maintenance.
• Lead, inspire, and hold accountable a lean, close-knit team; hiring, training, and mentoring staff while cultivating a high-performance culture.
• Ensure smooth, cost-conscious operations through smart scheduling, labor oversight, and hands-on problem-solving.
• Maintain top-tier service levels without the infrastructure of a large corporate chain—this is a nimble environment where flexibility is key.

Who You Are:

• A hospitality professional with significant luxury or lifestyle hotel experience, including deep knowledge of Rooms Division functions.
• At least three years in a General Manager or senior leadership role (such as Hotel Manager, Director of Operations, or Director of Rooms) at a full-service hotel.
• Known for being highly present—you're the kind of leader who’s walking the floors, not watching from the sidelines.
• Detail-oriented to your core; nothing slips past you, from room readiness to lighting temperature.
• Charismatic and guest-facing, with the emotional intelligence to handle anything from a staff issue to a sensitive guest request.
• Comfortable wearing many hats in a tight operation—ideally with experience in smaller, independently owned properties.
• Operationally savvy with a solid grasp on budgets, labor management, and performance benchmarks.

Additional Info:

• Full-time, schedule includes weekends and holidays as needed.
• Prior experience with major hotel platforms and systems is a plus.
• Appearance guidelines reflect the elevated aesthetic of the property.

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

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