Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and data, technology, and AI expertise.

Welcome to the relentless pursuit of better.

Responsibilities

· Communicate effectively - both verbally and in writing - with technology and business partners to include strong discussion, debate and listening skills and the ability to look beyond obvious answers to understand impacts.

· Creatively design workshops and user sessions by identifying suitable participants, being clear about outcomes and approach (interviews, online whiteboarding, surveys, card sorting, etc.)

· Ability to empathically understand and articulate user needs

· Analyze data gathered through user/stakeholder interactions and apply design thinking to draw out goals/business needs/problem statement/opportunity to be addressed, workflows/user journeys, personas and high-level solution outline

· Work collaboratively with product and development team to draw out solution intent with capability roadmap and milestones. Facilitate architecture runway with development leads, influence technical design to ensure it aligns with business objectives

· Clearly understand and articulate dependencies that will influence sequencing of development

· Run Program Increments and facilitate quarterly planning across teams. Collaborate closely with project managers and development teams on execution.

· Work collaboratively with business and operations stakeholders to draw out target operating model as systems evolve

· Effectively manage stakeholder relationships through polished communication and follow-through

· Effective written communication through solution inception, vision and intent documents

· Lead and influence cross-functional teams.

· Provide consultation and ensure continuity with product and development teams on solution.

Qualifications we seek in you!

Minimum Qualifications

· BE/B Tech/MCA

· Excellent written and verbal communication skills

Preferred Qualifications/ Skills

· Bachelor’s degree required/master's degree preferred

· Experience in Finance/Asset Management, Strategy, Business Analysis or System Analysis

· Must have Knowledge of Salesforce.

· Excellent verbal and written communication skills

· Experience leading and directing others to achieve measurable results.

· Demonstrated ability to articulate solution or product vision and/or customized solutions to meet business objectives

· Advanced experience working with Scaled Agile software development processes

· Advanced skills using a variety of tools to document workflows and data mapping including but not limited to Miro/Lucid, Excel, SQL, and Visio

· Understanding of analysis and artifact goals throughout the solution lifecycle

· Ability to learn quickly and work in a changing environment, and under tight deadlines

· Ability to independently manage personal timelines and meet tight deadlines

· Ability to successfully manage and coordinate simultaneous project deliverables across groups and teams

· Strong experience with Agile, Miro/Lucid, SQL, Excel, Visio, Balsamiq, Jira, Tableau

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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