Job Description

SENIOR MORTGAGE LOAN OFFICER - ENTERPRISE

WHAT IS THE OPPORTUNITY?

This position is responsible for referral-based sales of first mortgage and concurrent second loan products to existing and potential private banking and high net worth clients. By partnering with CNB's Relationship Managers, the position will support business development activities of line units and develop sales strategies to attract, retain and expand CNB client relationships through the sale of mortgage loan products and services. Conduct client/prospect needs analysis and develop proposed solutions/sales presentations to meet their needs. Maintain current knowledge of all first mortgage and concurrent second loan products and services offered.

WHAT WILL YOU DO?

• Services the mortgage needs of Private Banking, Wealth Management and Personal and Business Banking clients whose lending needs can result in moderate to complex transactions. This individual may accompany a senior lender on business development calls and participate as a member of a lending team. Loans are generally super-jumbo in size. The position focuses on the following areas: credit structuring and analysis, assisting Relationship Managers in cross- selling first mortgages and/or establishing new relationships. Assist team leaders in training programs as needed.
• Uses proactive, consultative sales skills and strategies to identify client needs, quantify service / product benefits and present recommendations to targeted clients and prospects as assigned.
• Develops and negotiates mortgage loan sales plans in conjunction with Relationship Managers, Regional Managers, Banking Office Managers and Line Officers to support existing clients and develop new CNB relationships. Coordinates client/prospect calling activities with Relationship Managers and serves as primary technical expert for all mortgage loan products, programs and pricing.
• Fosters ongoing relationships within assigned territory by providing product/service information, attending officer meetings, conducting training sessions and supporting the business unit's effort to attract, retain and expand client relationships.
• May identify business opportunities and solicit referrals of other Bank products or services from existing clients, referral sources and other professionals in the industry.
• Negotiates transactions; prices loan products within targeted rate of return; coordinates the documentation and closing of loan transactions, ensures conformance with Bank policy and regulatory requirements. Exercises sound credit and risk judgment in recommending loans for approval.
• May coordinate the cross-selling of other product and/or services (i.e., cash management, foreign exchange, investment and trust, etc.). May interface with other Bank departments as necessary to define responsibilities and coordinate objectives for all product areas.
• Obtains and completes mortgage loan application packages, including supporting documentation required to process loan requests; reviews information to ensure that files submitted meet regulatory agency and CNB policies; forwards application packages to Residential Lending within specified times in order to meet regulatory requirements for initial disclosures and timely processing as required under Regulation B and RESPA.
• Contacts borrowers directly for additional information related to loan requests, summarizes information and exercises sound credit and risk judgment in recommending transactions for approval.
• Maintains a solid understanding of the Bank’s credit products, programs policies and procedures.
• Participates in the development of marketing strategies and sales objectives that are consistent with overall company objectives. Maintains an awareness of consumer market conditions and provides current information on industry trends and competitive practices that may be used in the development and/or delivery of mortgage loan products.
• Effectively manages a pipeline of loans on a daily basis.
• Represents CNB by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Performs other duties as assigned or requested.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• H.S. Diploma
• Minimum of 2 years mortgage lending experience in sales and loan originations
• Minimum of 5 years of business development/direct sales experience required
• Minimum of 2 years private banking experience required
• SAFE Act Registration. Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.

Additional Qualifications

• Excellent communication skills both written and verbal
• Prioritizes and plans work activities
• Excellent customer service skills
• Ability to effectively convey information to others
• Excellent organizational skills
• Strong research and analytical skills
• Ability to recognize, analyze, and solve a variety of problems
• Excellent multi-tasking and problem solving skills
• Ability to use discretion when handling sensitive personal information.
• Ability to work well under pressure
• Ability to multi-task and manage deadlines

WHAT'S IN IT FOR YOU?

Compensation

This is a commission-based role and does not have a set salary range.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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